Refund Policy
Last updated: March 26, 2026
14-Day Money-Back Guarantee
Customers may cancel their subscription and request a full refund within 14 days of purchase, no questions asked.
This applies to all paid plans. Simply email us within 14 days of your purchase date and we will issue a full refund.
5% Gap Guarantee
If your revenue gap is under 5%, you get a full refund. No questions asked.
This is a separate guarantee from the 14-day refund policy above. Even after 14 days, if your audit shows a gap under 5%, you are still entitled to a full refund.
Revenue Leak Audit ($249)
✅ Full refund if: gap under 5% of reported revenue
✅ Full refund if: we fail to deliver within 48 hours
✅ Full refund if: technical error prevents report delivery
❌ No refund if: report delivered and gap exceeds 5%
❌ No refund if: you provided incorrect API credentials
Monthly Reconciliation ($150/mo)
✅ Full refund within 14 days of purchase — no questions asked
✅ Cancel anytime — no lock-in
✅ Full refund if: first report not delivered within 7 days
❌ No refunds for partial months already used (after 14-day window)
❌ No refunds after cancellation confirmation (after 14-day window)
How to Request a Refund
Email: team@calyxra.com
Subject: "Refund Request - [your email]"
Include: reason for refund
Processing time: 3–5 business days
Refund method: original payment method
Free Scan
No payment required — nothing to refund.